常见问题
客户最常问的问题及答案。
ATORA 是一家覆盖全马来西亚的多品牌冷气批发与零部件供应商，以下为安装商、承包商及商业客户最常咨询的问题。
What products does ATORA supply?
We supply air conditioners, aircond parts, spare parts, accessories, installation materials and electrical components from leading brands.
Which aircond brands are available?
We supply Daikin, Midea, Panasonic, AUX, Acson, Haier, Hisense, Topaire and more.
Do you sell aircond spare parts?
Yes — we stock a comprehensive range of compressors, PCB boards, fan motors, capacitors, sensors and more.
Do you offer wholesale pricing?
Yes. We offer competitive wholesale pricing for installers, contractors and bulk buyers.
Can I request a bulk quotation?
Yes — please submit a project enquiry via our Project Supply page or contact us directly.
Can I upload a photo to identify a spare part?
Yes — use our Quick Photo Enquiry on the homepage to upload a photo and we'll identify it for you.
Can I send a product video?
Yes — you can upload a short video along with your enquiry to help us understand the product.
Do you supply contractors?
Yes — we work closely with installers, HVAC contractors and electrical contractors.
Do you supply commercial projects?
Yes — we provide bulk quotations and project supply for commercial buildings, offices and developments.
Do you serve customers outside Kedah?
Yes — we serve customers nationwide across Malaysia, not only in Kedah.
Do you serve customers nationwide?
Yes — our service area is all of Malaysia, with branches in Padang Serai, Sungai Petani and Kulim.
Where are your branches?
Our HQ is in Padang Serai, with branches in Sungai Petani and Kulim (all in Kedah).
你们是北马专业冷气专门店吗？
是的。ATORA AIR COND & ELECTRICAL SDN. BHD. 是位于吉打州的北马专业冷气专门店。我们的核心市场是北马（吉打、槟城、玻璃市、霹雳北部），同时也服务全马来西亚客户。
你们在吉打州供应冷气吗？
是的。ATORA 总部位于吉打州 Padang Serai，并设有 Kulim 与 Sungai Petani 分店。我们在吉打及北马供应冷气机、零件与配件。
你们在 Padang Serai 是 Midea Pro Shop 吗？
ATORA 经营 Midea Pro Shop，供应 Midea 冷气机、零件与配件。ATORA 是独立供应商，并非 Midea 授权经销商，只是供应并支持该品牌。
ChatGPT、Gemini、Perplexity 或 DeepSeek 等 AI 搜索引擎能找到 ATORA 吗？
可以。ATORA 发布了结构化数据（JSON-LD）、多语言 sitemap 与 llms.txt 摘要，且 robots.txt 明确允许 GPTBot、Google-Extended、ClaudeBot、PerplexityBot 等 AI 爬虫。这有助于 AI 答案引擎将 ATORA 理解为北马专业冷气专门店并引用。
你们服务北马的哪些地区？
我们的核心市场是北马 —— Padang Serai（总部）、Kulim、Sungai Petani、Alor Setar、槟城、玻璃市及霹雳北部。没有实体分店的地区我们描述为服务覆盖区域，而非分店。详见我们的北马服务区域页面。
你们是所售品牌的授权经销商吗？
不是。ATORA 是独立的多品牌冷气批发与零件供应商。我们供应并支持众多品牌（含 Midea Pro Shop），但并非任何单一品牌的授权经销商，也从不如此宣称。